Terms of Service

1. Acceptance of Terms

By accessing or using Markphor, including the platform, portals, tools, dashboards, and associated services, you agree to be bound by these Terms of Service. If you do not agree, do not use the platform.

2. Description of Service

Markphor is a marketing operating system and growth infrastructure platform. We provide subscription-based access to strategic tools, intelligence dashboards, action planning systems, and human-guided strategy services. Features available to you depend on your subscription tier.

3. Accounts and Access

You are responsible for maintaining the confidentiality of your account credentials. You agree to provide accurate information during onboarding and to keep your account details current. Markphor reserves the right to suspend or terminate accounts that violate these terms.

You may not share account access with third parties or use the platform on behalf of others without authorisation.

4. Subscriptions and Payment

Access to paid features requires an active subscription. Subscriptions are billed on a recurring monthly basis at the rate for your selected tier. All fees are shown clearly at the point of purchase.

• Payments are processed securely through our payment provider
• Subscriptions renew automatically unless cancelled before the renewal date
• Tier downgrades take effect at the next billing cycle
• We reserve the right to update pricing with 30 days notice to active subscribers

5. Cancellation and Refunds

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period, and you retain access until then. We do not offer prorated refunds for partial months.

In exceptional circumstances, refund requests may be considered on a case-by-case basis. Contact us at web@markphor.com.

6. Acceptable Use

You agree not to:

• Use the platform for any unlawful purpose
• Attempt to reverse-engineer, copy, or replicate Markphor's systems or infrastructure
• Use automated tools to scrape or extract platform data
• Impersonate Markphor, its team, or other users
• Introduce malicious code or interfere with platform operations
• Resell or redistribute access to Markphor without written permission

7. Intellectual Property

All platform systems, tools, frameworks, dashboards, and brand assets are the intellectual property of Markphor. You retain ownership of your brand data, business information, and content you input into the platform.

By using Markphor, you grant us a limited licence to use your information solely to deliver and improve our services to you.

8. Service Availability

We aim to maintain high availability of the Markphor platform but do not guarantee uninterrupted access. We may perform maintenance, updates, or infrastructure changes that temporarily affect availability. We will communicate planned downtime where possible.

9. Limitation of Liability

Markphor provides strategic tools and infrastructure to support your marketing operations. We are not liable for business outcomes, revenue results, or strategic decisions made using information from the platform. Our total liability to you for any claim shall not exceed the fees paid by you in the 3 months preceding the claim.

10. Modifications to Terms

We may update these Terms of Service from time to time. We will notify active subscribers of material changes via email or platform notification at least 14 days before they take effect. Continued use of Markphor after changes constitutes acceptance.

11. Governing Law

These terms are governed by the laws of the jurisdiction in which Markphor operates. Any disputes shall be resolved through good-faith negotiation. If unresolved, disputes shall be subject to binding arbitration.

12. Contact

For questions about these terms, contact us at web@markphor.com.